<p>An Amazon.com employee stocks a shelf at an Amazon.com Fulfillment Center on "Cyber Monday". shoppers waited until the last possible minute to buy presents this year, even online. The late surge sent holiday retail sales up 3.5 percent, which ultimately was good news for retailers but caught shippers UPS and FedEx unprepared.</p>
December 27, 2013
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December 27, 2013 8 p.m.
It's a mad, mad digital world
Online shopping grows, with some growing pains
Americans waited until the last minute to buy holiday gifts, but retailers weren't prepared for the spike.