VETERANS PRESS: Women Veterans Call Center: ‘Trust her to find the answers’

Calling all women who served in the United States military! 

Do you know your veteran status? Do you have a veteran ID card? Should you receive any benefits from VA, like the GI Bill? Do you know what health care benefits you have earned? If you do not know the answer to even one of these questions, the Department of Veterans Affairs (VA) has established the Women Veterans Call Center (WVCC) just for you.

The WVCC staff is trained to provide women veterans, their families and caregivers about VA services and resources. We are ready to respond to your concerns. The call is free, and you can call as often as you like until you have the answers to your questions. The call center is available Monday through Friday from 8 a.m. to 10 p.m. ET, and on Saturdays from 8 a.m. to 6:30 p.m. ET. Call or text is now available.

What will happen when I call the WVCC?

• You will be connected to a trained VA woman staff member.

• Call center staff will conduct a brief screening to assess your needs.

• Women veterans will be provided personalized information regarding health care services, VA benefits and services, and a package of information will be sent to • their home.

You can call for yourself or for a woman veteran you know.

• The call is free and confidential.

• Contact information will be requested so staff may follow-up.

Over 672,000 women veterans served.

VA has found that women veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them. In response, the call center contacts women veterans to let them know about the services they have earned. Since its launch, the WVCC has received nearly 82,796 inbound calls and initiated 1,297,595 outbound calls, resulting in communication with 672,815 veterans through talking or leaving a message.

What will happen when I receive a call?

• A trained WVCC staff member will identify themselves as working for the VA and ask if it is a good time to talk.

• She will then ask if you are aware of your eligibility for benefits.

• Women veterans will be provided with information regarding health care services, VA benefits and services available, and a package of information will be sent to their home

• Contact information will be requested so staff may follow-up.