Retired drill sergeant brings leadership, compassion to Lake City Center

Retired drill sergeant brings leadership, compassion to Lake City Center

It isn't immediately apparent that Lake City Center Executive Director Nancy Phillips is a retired U.S. Army drill sergeant who directed deployment teams in support of overseas operations and spent 20 years in active military service. She smiles and greets patrons by name when they walk in the door. Her voice is gentle and kind, and she is not of large stature. “There’s a picture of me as a drill sergeant,” she said Monday, beginning to smile. “I look like a 12-year-old.”