DISPATCHERS: Unsung heroes of fire story
I read the entire article twice regarding that very tragic day last year when the firefighters were ambushed on that hill while responding to a call. It was good to read about everyone coming together and the awards that were handed out acknowledging the hard work and dedication.
What I did not read about anywhere in the article were acknowledgements of the people behind the scene, namely the dispatchers who handled the call that day. They were a large part of the call even though they were not in the field. That is the voice those firefighters were talking to and those voices behind the scenes were working fast and furiously to get any and all help from other agencies as needed.
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