How to nip rudeness in the bud
Harvey Mackay
Common courtesy is anything but common anymore. Courtesy is becoming an endangered species in more and more environments, not the least of which is the workplace.
Rudeness in the workplace has become a more noticeable issue. Research from the University of Florida and the University of North Carolina highlights the contagious nature of rudeness and its detrimental effects on productivity and morale. For example, the UNC study found that:
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