VETERANS PRESS: Trust her to find answers

Calling all women who served in the United States military! 

Do you know your veteran status? Do you have a Veteran ID card? Should you receive any benefits from VA, like the GI Bill? Do you know what health-care benefits you have earned? If you do not know the answer to even one of these questions, the Department of Veterans Affairs (VA) has established the Women Veterans Call Center (WVCC) just for you.

The WVCC staff is trained to provide women Veterans, their families, and caregivers about VA services and resources. We are ready to respond to your concerns. The call is free, and you can call as often as you like until you have the answers to your questions. The Call Center is available Monday through Friday 5 a.m. - 7 p.m. PT, and Saturdays from 5 a.m. - 3:30 p.m. PT.

Call, chat, or text now available.

Women veterans can now connect with the WVCC through text messaging. Similar to the existing call line and online chat, women veterans will be connected with WVCC representatives who can answer general questions about benefits, eligibility, and services specifically for women veterans. By offering more ways to reach WVCC representatives, women veterans can choose the most convenient way to get the information they need.

Online chat.

WVCC chat allows women veterans to go online and chat via real-time messaging with a WVCC representative. 

Our service hours are 5 a.m. – 7 p.m. PT, Monday through Friday and 5 a.m. – 3:30 p.m. PT on Saturdays. The Women Veterans Call Center is not open Sundays or holidays. Your inquiry is important to us. If you are trying to reach us within our service hours, we are experiencing a high volume of chats. Please try us again soon or call 1-855-VA-Women (1-855-829-6636) to speak with one of our Contact Representatives. If you are experiencing a crisis, please call the Veterans Crisis Line at 988 and Press # 1. If you are in need of immediate medical attention, please call 911.

Text messaging.

This new service enables women Veterans to text and anonymously chat with a WVCC representative. To get started, text 1-855-829-6636.

As both the chat function and text messaging are anonymous, please do not use personally identifiable information such as social security numbers. The WVCC online chat and text messaging is available Monday through Friday 5 a.m. - 7 p.m. PT, and on Saturdays from 5 a.m. - 3:30 p.m. PT.

She's your guide to VA.

All the representatives at the Women Veterans Call Center are women, and many are veterans themselves. In addition to linking women veterans to information, the Women Veterans Call Center makes direct referrals to Women Veteran Program Managers (WVPM) located at every VA medical center. The Women Veteran Program Manager helps the woman veteran coordinate services.

What will happen when I call the WVCC?

⦁    You will be connected to a trained VA woman staff member.

⦁    Call center staff will conduct a brief screening to assess your needs.

⦁    Women veterans will be provided personalized information regarding health care services, VA benefits and services, and a package of information will be sent to their home.

⦁    You can call for yourself or for a women veteran you know.

⦁    The call is free and confidential.

⦁    Contact information will be requested so staff may follow-up.

Over 672,000 women veterans served.

VA has found that women veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them. In response, the Call Center contacts women veterans to let them know about the services they have earned. Since its launch, the WVCC has received nearly 82,796 inbound calls and initiated 1,297,595 outbound calls, resulting in communication with 672,815 Veterans through talking or leaving a message.

For Local information and contacts see the “Resource Directory” in this section.