Customer service keeps the doors open
Harvey Mackay
Nordstrom department store built its legendary customer service reputation on the story of a man who returned a set of tires to a store and received a refund, even though Nordstrom doesn't actually sell tires.
True or not? According to Nordstrom's own podcast, "The Nordy Pod," it is not just a myth. Podcast host Pete Nordstrom did some research and found that 40 years ago, a customer in Fairbanks, Alaska, did come in and return a set of tires. An associate checked and found that Nordstrom had recently purchased three stores from a local company that did sell tires.
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