Monday, March 20, 2023

STCU reopens Downtown Coeur d’Alene and Silver Lake branch lobbies

| May 14, 2021 1:00 AM

For the first time in more than a year, STCU on Monday will reopen its Downtown Coeur d’Alene and Silver Lake branch lobbies.

With the reopening of those two lobbies, members will enjoy full service at all six of STCU’s Idaho branch locations in Kootenai and Bonner counties. In addition, the credit union is reopening lobbies at its Qualchan and South Valley branches in Spokane County, meaning 24 of 28 STCU branch locations will be fully open as of Monday.

If conditions allow, the credit union hopes to reopen all lobbies before summer, for the first time since April 2020. The remaining unopened branch lobbies are Downtown Spokane and Spokane’s Hutton Building; Cheney Branch; and Queensgate Branch in Tri-Cities.

STCU encourages members to continue using digital tools like online banking and the STCU mobile app for most transactions, and to follow social distancing guidelines when visiting lobbies. STCU requests that masks be worn at all of its locations.

While the drive-throughs and ATMs have remained opened, STCU closed some of its lobbies early in the pandemic. The move allowed the credit union to shift resources to higher-volume branch locations, better accommodate social distancing, and provide more flexibility for staff scheduling as schools were shifting to remote learning.

The downtown Coeur d’Alene, South Valley and Silver Lake branches were among the earliest lobby closures on March 23, 2020.

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