BROOKS: A consumer's hero

For several months, I fought a losing battle with the local office of a much larger company. They arbitrarily changed my billing status and I began receiving bills more than three times the norm. I continued to pay my normal amount, marking it “in dispute.” My building administrator spent many hours on the phone and in face-to-face meetings, to no avail. In early June, my service was disconnected.

Being an avid reader of Mr. Brooks column (and although this was not a scam) I called him. He asked me to email him a recap of the problem and he would see what he could do. He further requested I contact him in a few days.

My service was restored Thursday; my account has been credited with the erroneous charges and fees; and all is well in that part of my world. I will ever be grateful to Mr. Brooks for his immediate and successful attention to my problem. I have learned much from his column and am grateful to him for writing it and to the Coeur d’Alene Press for carrying it.

JERI JOHNSON

Coeur d’Alene