BROOKS: A consumer blessing

I want to write and let you know that The Consumer Guy Bill Brooks is one of the best things that could happen to the Coeur d’Alene Press. He has helped me very much straighten out a phone bill with Frontier. He stuck with me for over a month, reassuring me to be patient.

I also want to thank Frontier Director of Operations Kay Quinn and Frontier Executive Escalations Cheryl Sullivan. They all had a big part in fixing my problem. But without Bill Brooks The Consumer Guy going forward with this, I’d be lost.

Thank you again, Bill. You are the best.

BONNIE WILLOUGHBY

Willoughby Insurance

Coeur d’Alene