More than 12 million square feet of carpet cleaned.
About 36,000 customer calls answered.
Thousands of water and fire damage calls.
Over the course of two decades, Perfection Cleaning & Restoration has handled all that and more. Now the family behind the business is celebrating 20 years of service and wants to say THANK YOU to their community.
It all began when Fisher decided he wanted to offer cleaning and restoration services that were up to his personal standard.
“I'm a perfectionist,” said David Fisher, who founded the business with his wife, Keri, in 1999.
Two decades later, Perfection Cleaning & Restoration is still going strong.
“We're building this business in a way that it will be passed on through the family,” Fisher said.
He currently works alongside his son-in-law, Able Sand. Over the years, all three of his daughters and his other two sons-in-law have also worked with or contributed to the success of the family business. In addition, Keri manages the bookkeeping side of things.
“I would love it to hit the 100-year mark,” Fisher said.
Running his own business has made it possible for Fisher to schedule his work around his life. He's been able to serve in the community and be active in his children and grandchildren's lives. He's coached softball and basketball for all three of his daughters. He's never missed a school play or a parent-teacher conference. He said he's grateful for that flexibility.
“God has given us a business that has provided for us and allowed us to help other people in the process,” Fisher said.
Fisher said he invests in high-quality equipment and products so Perfection Cleaning & Restoration can provide the best possible service. He and his employees are certified in carpet cleaning, rug cleaning, carpet dying, carpet repair & re-installation, upholstery cleaning, water damage restoration, fire/smoke damage restoration, hard surface/tile floor cleaning, stain and odor removal, mold remediation, and trauma/crime scene cleanup.
“We're well-trained in order to be the best,” Fisher said.
That commitment to excellence is part of what keeps customers coming back. The other component is customer service.
Perfection offers emergency services 24 hours a day, seven days a week and personally answers each phone call. They have even responded to an emergency customer call at 1 a.m. on Christmas Eve.
“When we say we're going to be there, we're there,” said Keri Fisher. “We really care about the customers and do our best to give them the best quality work they can find in town.”
They consider their customers as good friends or extended family. They know their customers by name. They even know their customers' pets' names.
Fisher has a servant's heart and loves helping others.
“That's the part of the business that I hope is passed on,” he said. “It's about serving people.”
Since most of their business comes from referrals and word of mouth, Fisher said he's especially grateful to their long-time customers, who have supported Perfection Cleaning & Restoration for the past 20 years.
“Our success is directly due to the great people of North Idaho and Eastern Washington who have continually used and recommended us” he said. “Thank you so much for your loyalty.”