Senior centers scrutinized

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A Coeur d’Alene senior care facility was banned from admitting new residents after being cited for deficiencies, according to the Idaho Department of Health and Welfare.

Meantime, another report found problems at a Post Falls nursing home.

Kelly Petroff, IDHW director of communications, wrote in an email to The Press on Wednesday that Pacifica Senior Living Center on Dalton Avenue is under a provisional license and is being required to obtain a consultant to assist them in bringing the facility back into compliance.

IDHW’s last inspection of the Pacifica on Dalton was in October.

Petroff said the core deficiency was “Inadequate Care – Supervision,” which was directly related to not having enough staff to care for the residents’ basic health, safety, and supervision needs.

They also had 10 non-core deficiencies, including staffing, housekeeping, activities, nursing and administration, behavior management, medication and psychotropic management and not serving the approved menu.

One of the problems the report mentions, based on Oct. 8 interviews with two caregivers, was a resident not receiving “any cares, food or water for almost a 24-hour period.”

“Based on observation, interview, and record review it was determined the facility failed to provide adequate supervision to ensure there was sufficient staff to assist 4 of 4 sampled residents,” the IDHW report states.

A person who answered the phone at Pacifica Senior Living Center on Wednesday declined to comment.

Petroff wrote that when a consultant and administrator both agree they have corrected all the deficiencies, “they will allege to the Department of Health and Welfare that the facility is back in compliance. Between 30 and 60 days after the date they allege compliance, the department will conduct an on-site survey visit to verify the facility is back in compliance with each of the deficiencies that were cited.”

Life Care Center of Post Falls was visited by state surveyors in October and November. The facility was notified of several deficiencies, also due to a lack of sufficient staff to meet the care and needs of the residents.

Stephanie Bonanzio, senior executive director, released a statement Wednesday that said “residents are our highest priority.”

She said after they were notified of deficiencies, “We immediately began re-examining processes and asking ourselves how we can use this opportunity to make our resident experience more positive. We have implemented numerous systems to ensure quality care remains our focus, including daily manager rounds, a new orientation program for new hires and a change in the dining program. All changes were made with a focus on safety and comfort.”

She wrote that their plan of correction was submitted in December, and they were awaiting a re-visit from the state survey team “to ensure our changes exceed their expectations.”

“We consider ourselves partners with the state survey agency, and we continue to work in cooperation with them while focusing on providing compassionate healthcare services to our residents,” Bonanzio wrote.

The IDHW does licensure surveys about every three years, Petroff wrote, “More often if the facility has been cited with a core deficiency or if there are complaints.”

Pacifica Senior Living in Pinehurst is also currently under new, temporary management following the completion of a facility survey by IDHW. That survey, completed on Jan. 10, was conducted in response to a complaint IDHW received from either a resident or family member of a resident regarding alleged sexual abuse occurring at the facility.

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